Terms and conditions

Afterschool clubs: 

We only take term block bookings depending on how the term falls. 

We do not except drop in’s. You must be pre booked before the sessions begins.

Once we receive your booking email enquiry for a new term we will try and hold your child’s place for 24 hrs. If no payment has been made we are obliged to give their place away. 

Payment options for both ater school clubs and evening sessions: 

We accept:

* Bank Transfer: Please consult REDFERNSTARS LIMITED for information.

*Please clearly reference your son/daughters full name in the reference. 

* If you wish to pay by cash or cheque for class’s then this is possible by handing it to Mrs Claire Hersey of REDFERNSTARS LTD. 

Students cannot participate in class if fees have not been paid unless otherwise arranged with REDSTARS.

Photo/film permission: 

We on occasion would like to take pictures and videos of our students in action. We will use this to share with you and want to use it to generate new business. This could be for our online and print advertising. If you strongly don’t want your child involved in this, please send an email to redfernstars@gmail.com ASAP - subject ‘No to photo permission’ and clearly state your child’s name and whether it is for an afterschool club (please state the school) or evening club (state the venue). Thank you. 

Attendance – Teacher, Pupil and Weather 

In the unlikely event that a teacher cannot attend class and it is therefore cancelled due to sudden illness, accident or events beyond their control then you will be offered an extra class to compensate at a later date. This may be on a different day than your normal class. If your child is absent due to sickness within the term, we do not offer refunds .

Weather –  we cannot be held responsible for students unable to attend due to weather conditions. However, if a teacher cannot attend due to weather conditions and the class has to be cancelled then you will be offered an extra class to compensate at a later date. This may be on a different day than your normal class.

Refunds

Refunds are not given. However, in exceptional circumstances this must be raised to REDFERNSTARS LIMITED for consideration.

Exclusions

REDSTARS reserve the right to refuse admission to any child without giving reason either verbal or written.

Anti-social behaviour, bullying, staff and pupil rights

We have a strict anti-bullying and anti-social behaviour stance. Classes are fun and are taught in a secure type atmosphere. All our students and staff will be expected to treat each other with respect and courtesy at all times.

Good practice guidelines: 

All personnel should be encouraged to demonstrate exemplary behaviour in order to promote children’s welfare and reduce the likelihood of allegations being made. The following are common sense examples of how to create a positive culture and climate.  

Good practice means:

· Always working in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets).

· Treating all young people/disabled adults equally, and with respect and dignity.

· Always putting the welfare of each young person first, before achieving goals.

· Maintaining a safe and appropriate distance with members (e.g. it is not appropriate for staff or volunteers to have an intimate relationship with a child or to share a room with them).

· Building balanced relationships based on mutual trust which empowers children/young peoples to share in the decision-making process.

· Making performing fun, enjoyable and promoting positivity.

· Giving enthusiastic and constructive feedback rather than negative criticism.

· Recognising the developmental needs and capacity of young people and disabled adults - avoiding excessive training or rehearsal and not pushing them against their will.

· Keeping a written record of any injury that occurs, along with the details of any treatment given. 

REDSTARS reserve the right to amend these terms and conditions at any time and without any notice written or verbal