Terms and conditions

General Data Protection Regulations (GDPR): We at redstars are acknowledging this. From this we promise to:

- Always treat your personal data with the utmost care adding it to our GDPR compliant data storage system. 

- Any marketing emails will give you the option to opt out. 

- We will NEVER pass your details onto anyone else. 

- We only hold onto your details to comply with our health and safety policies. 

- If you leave us, we will delete your details off our system and destroy your paperwork.

- Redstars full data protection policy is available on request.

After-school club costs:  £6.50 per session. We only take term block bookings depending on how the term falls.  We do not except drop in’s. You must be pre-booked before the sessions begins. If you wish to cancel we do not offer refunds for the term you have booked.    

Evening sessions info/costs: £10 a session. We only take term block bookings depending on how the term falls.  We do not except drop in’s. You must be pre booked before the sessions begins. If you wish to cancel we do not offer refunds for the term you have booked.    

Payment options:  For both Afterschool Clubs and Evening sessions:  We accept: cheques payable to REDFERNSTARS LIMITED or cheque. We work with World Pay, so we can send you a quick and easy pay link. Tell us your preferred payment option on your booking form or email us redfernstars@gmail.com   Students cannot participate in class if fees have not been paid unless otherwise arranged with REDSTARS.     

Photo/film permission: As a new business we would like to take pictures and videos of our students in action. We will use this to share with you and want to use it to generate new business. This could be for our online and print advertising. If you strongly don’t want your child involved in this, please fill out the booking form making it clear what your decision is.   

Attendance: Teacher, Pupil and weather:  In the unlikely event that a teacher cannot attend class and it is therefore cancelled due to sudden illness, accident or weather/events beyond their control then you will be offered an extra class to compensate at a later date. This may be on a different day than your normal class.     

Exclusion: We reserve the right to refuse admission to any child without giving reason either verbal or written.  Anti-social behaviour, bullying towards staff or pupils is completely unacceptable. We have a strict anti-bullying and anti-social behaviour stance. Classes are fun and are taught in a secure type atmosphere. All our students and staff will be expected to treat each other with respect and courtesy at all times.     

Good practice guidelines: All personnel should be encouraged to demonstrate exemplary behaviour in order to promote children’s welfare and reduce the likelihood of allegations being made. The following are common sense examples of how to create a positive culture and climate. Good practice means: Always working in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets). Treating all young people/disabled adults equally, and with respect and dignity. Always putting the welfare of each young person first, before achieving goals. Maintaining a safe and appropriate distance with members (e.g. it is not appropriate for staff or volunteers to have an intimate relationship with a child or to share a room with them). Building balanced relationships based on mutual trust which empowers children/young peoples to share in the decision-making process. Making performing fun, enjoyable and promoting positivity. Ensuring that if any form of manual/physical support is required, it should be provided openly and according to national guidelines. Care is needed, as it is difficult to maintain hand positions when the child is constantly moving. Young people and their parents should always be consulted and their agreement gained. Keeping up to date with technical skills and insurance. Involving parents/carers wherever possible. For example, encouraging them to take responsibility for their children in the changing rooms. If groups have to be supervised in the changing rooms, always ensure parents, teachers or officials work in pairs. Ensuring that if mixed teams are taken away, they should always be accompanied by a male and female member of staff. However, remember that same gender abuse can also occur. Ensuring that at outside performances and residential events, adults should not enter children’s rooms or invite children into their rooms. • Being an excellent role model - this includes not smoking or drinking alcohol in the company of young people. Giving enthusiastic and constructive feedback rather than negative criticism. Recognising the developmental needs and capacity of young people and disabled adults - avoiding excessive training or rehearsal and not pushing them against their will. Securing parental consent in writing to act in loco parentis, if the need arises to administer emergency first aid and/or other medical treatment. Keeping a written record of any injury that occurs, along with the details of any treatment given. Requesting written parental consent if company directors are required to transport young people in their cars.    

Practices to be avoided: The following should be avoided except in emergencies. If cases arise where these situations are unavoidable it should be with the full knowledge and consent of someone in charge in the club or the child’s parents. For example, a child sustains an injury and needs to go to hospital, or a parent fails to arrive to pick a child up at the end of a session: Avoid spending time alone with children away from others. Avoid taking or dropping off a child to an event or activity. Practices never to be sanctioned. The following should never be sanctioned. You should never: engage in rough, physical or sexually provocative games, including horseplay. Share a room with a child. Allow or engage in any form of inappropriate touching. Allow children to use inappropriate language unchallenged. Make sexually suggestive comments to a child, even in fun. Reduce a child to tears as a form of control. Fail to act upon and record any allegations made by a child. Do things of a personal nature for children or disabled adults, that they can do for themselves. • Invite or allow children to stay with you at your home unsupervised. N.B. It may sometimes be necessary for staff or volunteers to do things of a personal nature for children, particularly if they are young or are disabled. These tasks should only be carried out with the full understanding and consent of parents and the players involved. There is a need to be responsive to a person’s reactions. If a person is fully dependent on you, talk with him/her about what you are doing and give choices where possible. This is particularly so if you are involved in any dressing or undressing of outer clothing, or where there is physical contact, lifting or assisting a child to carry out particular activities. Avoid taking on the responsibility for tasks for which you are not appropriately trained.  Incidents that must be reported/recorded If any of the following occur you should report this immediately to the appropriate officer and record the incident. You should also ensure the parents of the child are informed: If you accidentally hurt a member. If he/she seems distressed in any manner. If a player appears to be sexually aroused by your actions. If a player misunderstands or misinterprets something you have done.     

REDSTARS reserve the right to amend these terms and conditions at any time and without any notice written or verbal.